Why our subscription boxes
If you are not sure how Subscriptrion Boxes work then its all here for you and its fairly straight forward.
Cancellation is easy! If you want to cancel, simply sign in to your online account if you have one, and click on 'manage subscription'. Bear in mind that cancelling your subscription only applies to future boxes, so if your payment/box has already processed that day then you won't be able to cancel it by cancelling in your online account. If you don't have an online account, you can also email us to let us know you want to cancel. We aim to fulfill cancellation requests within 1 working day. We cannot cancel boxes that have already had payments processed, but otherwise we have no cancellation period or notice required.
If your box has not arrived within 10 working days from receiving you dispatch email the please let us know. Parcels don't go missing but there can be at rare occasion when this may happen
Every care is taken to include quality items that I think you will like, but there are times where the fabric option just isn’t to your taste. Unfortunately due to the nature of the company we cannot offer replacements or accept returns at this time unless the product is in someway damaged. However, some suggestions I have for you include: Gift the fabric to someone else Make something for a loved one Use the fabric to practice a new pattern or techniques In the future. If there is a damaged product in your box please contact me at firstname.lastname@example.org and I will take it from there.
Yes of course! Simply add the recipients address as the delivery/Shopping address, if you wish for a note to be added to the first box - please just email us after you have placed the order. PLEASE NOTE - the subscription will be billed you and will continue to be billed until you cancel the subscription.
If there is any other questions not mentioned here please feel free to contact us on email@example.com