FAQ'S

How long will it take for my order to arrive?

We aim to process orders within 48hrs - Orders are then sent via Royal Mail 1st class and should take 2-4 days maximum, Please allow 5 days before contacting us as.

How much does delivery cost?

Our Delivery charges are a set amount based on your purchase and are set prices. We have FREE Delivery over £30. Please see our Delivery Page for costing You can get a more accurate shipping estimate by going to your basket once you've added what you want, and completing the shipping information at the bottom of the page.

If i order 2 Meters or more how will it arrive?

We will always send this as a continuous length where appropriate. On very rare occasions it may not be possible and we would contact you before we send your order out.

Do I need to Pre-Wash my Fabric's 

Yes, we always recommend you pre-wash your fabrics before using them as some fabrics may shrink and some may not be colourfast. If you are in any doubt as to the suitability of a fabric for then please contact us and we wil happily send a sample out. We always recommend that you wash dark colours separately.

SUBSCRIPTION BOXES 

Why our subscription boxes 

If you are new to sewing or are someone who struggles to match and co-ordinate fabrics, we have this covered  and have carefully matched gorgeous fabric we know you will love. 

We only use good quality fabric in all our boxes giving you the knowledge that what you make will be useful to you or a lovely gift to a loved one. 

You can build your Fabric, Haberdashery and thread stash easily 

With no long term commitment or contract you can start and stop your sewing subscription box at any time.

Every box has either a pattern (either crated by us or one from our pattern suppliers) or a pattern Suggestion Sheet. the fabric we will have choose to suit your pattern or suggestion so you know its going to sew lovely. 

How It Works 

 If you are not sure how Subscription Boxes work then its all here for you and its fairly straight forward. 

1: Choose your Subscription box and add to cart and follow the checkout process (Unfortunately you wont be able to purchase other products at the same time as your box due to the recurring payment set on your subscription) 
If you want to manage your Subscriptions online then we suggest you create an account before making your Subscription purchase. 

2: We will then get on with getting your box ready and you will get an email to say when its on its way. We will also send you information on how to access the Video Library.

3: Enjoy your new fabrics and haberdashery and share with us what you make in the group for Subscribers 

4: Your next box will be billed on the day you join the following months and you will be able to enjoy your new found love for sewing and crafting each month. 

How do I Cancel my Subscription Box?

If you have an account on our site, you can sign in and manage your subscription in your account area. If you don't have an account, you can sign up for one with the same email address as you use for your box subscription and you will be able to access to members area to manage your subscription, or alternatively you can email or phone us to let us know you'd like to cancel and we can sort it out for you.

Please Note - if you have already been charged for that month then you will only be able to cancel the following months. 

What's the Cancellation Period for my Subscription Box?

There is no cancellation period on your box - you can cancel at any time. However as mentioned  above -  if your box payment has already gone through, we're afraid you can't cancel a box that is currently being processed and sent out

What to do if my box hasn't arrived?

If your box has not arrived within 10 working days from receiving you dispatch email the please let us know. Parcels don't go missing but there can be at rare occasion when this may happen 

What to if I don't like whats in the box?

Every care is taken to include quality items that I think you will like, but there are times where the fabric option just isn’t to your taste. Unfortunately due to the nature of the company we cannot offer replacements or accept returns at this time unless the product is in someway damaged. However, some suggestions I have for you include: Gift the fabric to someone else Make something for a loved one Use the fabric to practice a new pattern or techniques In the future. If there is a damaged product in your box please contact me at info@thefabriccabin.co.uk and I will take it from there.

Can I give a subscription as a gift?

Yes of course! Simply add the recipients address as the delivery/Shopping address, if you wish for a note to be added to the first box - please just email us after you have placed the order. PLEASE NOTE - the subscription will be billed to you and will continue to be billed until you cancel the subscription. 

If there is any other questions not mentioned here please feel free to contact us on info@thefabriccabin.co.uk