Terms & Conditions
The Following Terms and Conditions apply for all Purchases made through this website.
We aim to treat all of our customers as we would like to be treated and we would like to keep these terms and conditions as simple as possible for you. Your statutory rights covered by the consumer protection law are not affected by anything here.
If the goods purchased from us are faulty or defective in any way then you have the choice, we will either replace them or will refund you. If you have bought something that you decide that you no longer require and it is within 14 days of purchase, please return the goods in their original condition to us and we will refund back to you the costs of the goods. We may take up to 7 working days from your return arriving here to process your refund. If you have requested the fabrics in your order to be cut a certain way or Pre -ordered then we reserve the right to charge a fee to re-sell the items on.
We do not share your data with any other company for any marketing purposes and will not do so. Information about you as a customer and the orders you have placed is held in our database. We can, if you require, supply a copy of all the data we hold about you and are happy to remove your details from our system should you request that we do so. You may receive notifications for delivery purposes only from our delivery partners, this information is not used by them for marketing purposes.
We do not store credit card details nor do we share customer details with any 3rd parties.
Supply of Goods
When you purchase something from us we aim to dispatch the same working day for orders placed before 3pm. We aim to have the stock levels as accurate as possible on the website, but in the unlikely event that we cannot dispatch your order with the stock we have at hand we will contact you regarding the discrepancy and possibility of receiving a refund. We make every effort to describe the goods accurately on the website.
The delivery charges are worked out based on the weight of the items you have bought, however we cap our postage at £6.00 for UK. We send all parcels 2nd Class Tracked Mail, Unless you opt for (non Tracked). We offer free UK postage for orders of £40, free postage is sent via 2nd class Royal Mail. We will post worldwide, however we have only published European postage rates so far. If you would like to buy from further afield contact us and we will give you quotation for shipping.
All the products are securely packaged and will be sent out either by Royal Mail using the class you select (Free Postage is 2nd Class) or by Courier, depending on the weight of your package. Some items such as aerosols or long length items will be sent via courier as they are not permitted via Royal Mail.
We know that you love to receive your goods without any delay, we aim to dispatch orders same day if they are placed with is before 3pm. We will email you when we dispatch your order.
If there is a product that is priced incorrectly on our website then we may need to either cancel and refund your order or will contact you to arrange the payment of the additional amount.
Out Of Stock Items
While every effort is made to ensure that the stock on the website reflects the actual levels we have available for sale, sometimes we may not have the item you have paid for on the website. If the fabric is an 'Almost Gone' or a remnant then we will refund you for that item and dispatch your order without delay. Otherwise we will contact you to resolve the issue with the lack of stock and will offer an alternative or a refund. We will place your order on hold while we wait to hear from you.